When it comes to the crowded coffee shop landscape, Blank Street isn't just making waves because of the taste of their drinks. What truly sets them apart is their innovative marketing strategy. Intrigued? Read on to discover how Blank Street is changing the game.

Blank Street’s Vision: Building Objectives and Understanding the Market

Blank Street has a clear mission: to offer high-quality coffee at a lower price than its competitors. This vision is encapsulated in the words of their co-founder Issam Freiha, who said, “I noticed my friends going to Starbucks for the convenience, Dunkin’ for the price point, and speciality coffee shops for the quality. But as students, we couldn’t afford a $6 cappuccino every day. What we needed was a one-stop shop: a place to get exceptional coffee at an accessible price point, crafted with speed and efficiency.” The commitment to affordability sets them apart from the crowd.

They’ve taken the concept of a traditional coffee shop and given it a twist tailored for the new generation. By analysing their competitors, such as Starbucks, Blank Street has identified a gap in the market with opportunities to stand out, which is ultimately why the brand was built. Their strategy goes beyond just serving coffee; it's about creating a brand that resonates with today's consumers.

Not Your Average Coffee Shop: The Impact of Knowing Your Audience

Blank Street excels at understanding their audience, especially the Gen Z community. They are quick to jump on trends, such as the growing popularity of matcha, and this helps them stay relevant and appealing. Their unique selling point (USP) of offering unique flavours and engaging their audience through user-generated content (UGC) has led to viral moments and increased brand loyalty. The brand reposts UGC to their socials, which creates an environment where customers feel valued and encourages others to follow this sharing behaviour. 

Their design, brand aesthetic, and marketing campaigns are all meticulously crafted to attract their target audience. Their commitment to fostering a sense of community and inclusivity resonates deeply with their audience, further strengthening their connection and making every customer feel like a valued part of the Blank Street family. By leveraging a deep understanding of their customers, Blank Street ensures their messaging hits the mark every time.

Buyer Persona Breakdown: Meet Jane, a Typical Blank Street Customer

  • Age: 22
  • Occupation: University student and part-time barista
  • Interests: Social media, trying new food and drink trends, posting content for her social media followers
  • Values: Affordability, quality, and social engagement
  • Goals: To find a coffee shop that offers a great experience without breaking the bank

For more insights into building your own buyer personas, check out our Buyer Persona Toolkit here.

Matcha Madness: Differentiating in a Competitive Landscape

It’s not just the quality of drinks that draws customers to Blank Street; their robust online presence drives significant engagement, which translates to in-person visits. Their creative matcha campaigns are a prime example. Through strategic marketing campaigns and visually appealing content, Blank Street has become synonymous with the colour green, and its wide array of matcha flavours encourages customers to share their experiences on social media. This displays the brand’s commitment to offering a unique in-store experience that isn’t prominent with their major competitors. This strategy of highlighting their unique product range invites customers to post on socials about the brand and their products, which ultimately gets the brand in front of more potential customers. 

No other brand offers as many matcha options, making Blank Street a destination for enthusiasts who want to showcase their unique coffee finds. Customers visit not just for a caffeine fix, but to snap photos and post about their visits, further amplifying Blank Street's reach.

So, what can we learn from Blank Street Coffee?

Blank Street’s success highlights the importance of knowing your audience. By understanding their customers' desires and behaviours, Blank Street has carved out a distinctive niche that sets them apart from legacy brands. Their innovative approach demonstrates that businesses don’t need to follow in the footsteps of established giants. Instead, they can create their own path by listening to their audience and delivering exactly what they want.

The key takeaway is that understanding your audience and finding a gap in the market is crucial for business growth. Blank Street’s founders have used their own experience as consumers to create a brand that offers a more affordable option than their competitors, where customers feel like a community rather than just consumers. By focusing on what your customers truly want, you can stand out in a crowded market. 

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